• Operations Dispatch Manager

    Location(s) USA-OH-Cleveland
    Job ID
    2018-5257
    Employment Type
    Regular Full-Time
    Category
    Operations Leadership
  • Overview

    Are you looking for a new opportunity in the Environmental Arena?  Enviorserve, a Savage Company, is looking for an Operations/Dispatch Manager who will be responsible for the scheduling and management of our vehicles, drivers, laborers and equipment for customer calls. EnviroServe is a hazardous industrial waste remediation and transportation company whose fleet consists of vacuum tankers, rolloff trucks, box vans, flatbeds, and pickup trucks. The Manager will be responsible for receiving work orders from the sales force and preparing the necessary paperwork for each job which includes manifests, service receipts, and sometimes waste labels.

     

    The Manager creates daily schedules by scheduling jobs on specific days and specific times in order to create the most time efficient and cost effective route for the drivers and company. In addition, the Manager communicates with and tracks route drivers, monitors transportation pricing, and coordinates with disposal sites. A basic understanding of on-site operations is needed to handle potential issues and ensure jobs run smoothly.

     

    Responsibilities

    • Determines time and resources required for jobs and schedules them on the appropriate days to ensure completion
    • Tracks jobs to ensure completion to customer expectations and any follow up work that may be needed
    • Responds to driver concerns and questions
    • Monitors drivers’ hours
    • Monitors truck and rolloff maintenance needs
    • Directs transportation of materials from customer site to various destinations
    • Determines routing and method of transportation by studying maps and considering dates and times of waste pick-ups to create the most efficient routes
    • Controls scheduling of jobs by notifying customers of arrival dates
    • Protects shipments by investigating causes of damages or shortages in consignments or overcharges for freight or insurance
    • Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions
    • Provides information by answering questions and requests
    • Prepares reports as requested by customers by collecting relevant paperwork
    • Completes operational requirements by scheduling and assigning employees; following up on work results
    • Plays a role in recruiting, selecting, orienting, and training employees
    • Maintains operations department staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
    • Contributes to team effort by taking a pro-active role in solving problems and personally ensuring company tasks and operations are accomplished smoothly

    Qualifications

    • Determine routing and method of transportation by studying maps and considering dates and times of waste pick-ups to create the most efficient routes
    • Control scheduling of jobs by notifying customers of arrival dates
    • Protect shipments by investigating causes of damages or shortages in consignments or overcharges for freight or insurance
    • Comply with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
    • Provide information by answering questions and requests
    • Prepare reports as requested by customers by collecting relevant paperwork
    • Complete operational requirements by scheduling and assigning employees; following up on work results.
    • Play a role in recruiting, selecting, orienting, and training employees
    • Maintain operations department staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
    • Contribute to team effort by taking a pro-active role in solving problems and personally ensuring company tasks and operations are accomplished smoothly.

     

    Organizational skills are needed to manage a variety of different, fast-paced tasks. It cannot be over-emphasized how important it is to stay organized. While the job can be stressful at times, it is very rewarding the see the final product come together and is best suited to creative thinkers with the ability to multitask effectively.  

     

    With more than 70 years’ experience in hundreds of locations across North America and internationally, Savage is a trusted partner for safely moving and managing mission-critical materials with worry-free consistency while creating value for our Customers. Savage specializes in rail, truck and marine transportation, logistics, materials handling and other industrial and environmental services. We Hire RightTrain Right and Treat Right, and strive to provide our Team Members with opportunities to do things they never dreamed possible.

     

    Savage offers competitive benefits that include: medical, dental, vision, life insurance, short and long term disability, a retirement plan, paid time off and opportunities for growth.

     

    Savage is an Equal Opportunity Employer and maintains a drug free workplace. 

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